Frequently Asked Questions
How long do I have to sign up for?
There is NO long term commitment with our system. You’re only required to keep the system for 1 month. After that you can send it back any time for any reason and there is NO cancellation penalty.
Is there a Contract?
There are no long-term contracts. Your Around the Clock Medical Alarms service is able to be cancelled at any time. You will be asked to sign our monitoring agreement after ordering, but this agreement states that your service is simply on an month-to-month basis.
Will the monthly rate ever go up?
Absolutely NOT! With us, the price you pay when joining our service will be locked in. You could have it 20 years and it will never increase!
Which price plan is right for me?
Our most popular plan is Quarterly. However, we have the variety of plans to best meet your financial needs. It is recommended that you set up automatic payments on your account through credit card or bank automatic withdrawals.
Is the button waterproof?
YES, the button is 100% waterproof. It can be worn in the shower or tub. This is very important because a majority of falls occur in the bathroom on wet, slippery surfaces.
What is the range/distance the button will work from the base unit?
Up to 600 feet away, that’s the length of 2 football fields. It’s designed for our clients who have VERY large backyards.
Does it automatically detect a fall?
Yes, there is a fall detection pendant available. Please note: ActivePERS technology does not detect falls with perfect accuracy or precision. IF YOU NEED HELP, YOU MUST ALWAYS PUSH THE HELP BUTTON on your wearable device or base unit.
Is the equipment hard to install or set up?
No, it’s very easy. In fact, most of our clients do it themselves. It’s like plugging in an answering machine. It simply plugs into the phone jack in the wall and the power outlet. If you have any trouble at all, you’ll call our customer service number (which comes with the system) and we’ll walk you through it.
Can I take the system with me if I move, or go to my winter home (or any 2nd residence)?
YES, many of our clients move or have duel residences so it’s quite common. You just bring the system with you. When you get to the new residence, you’ll let us know the new address and phone number and we’ll get everything switched over immediately.
How will emergency personnel gain access to my home?
There are a few options to gain access to the home. 1st option is to hide a key outside the house. You will give us the location of the key to keep on file and our monitoring station would dispatch the location of the key to emergency personnel. 2nd option would be a lockbox, like the home realtors use. It hangs around the front door and secures a key inside of it protected by a 4 digit combination. We would keep that code on file and dispatch the code to emergency personnel as well. A 3rd option would be to give a key to a neighbor or someone close by who we could call in an emergency. A final option would be having the paramedics bypass the lock to gain access into your home.
Will the operator be able to hear me anywhere in my home?
The system is designed to cover a person’s voice throughout 2500-3000 square feet. It’s made to cover a large 2 story home with a basement. The speaker amplifies up to 20 times a normal speaker telephone.
What if I am outside, can the operator hear me there?
No, most likely not. But remember, if in any scenario the operator cannot hear you, they don’t take any chances. The care specialist will send the paramedics to your home and begin calling your emergency list of family and friends to let them know an emergency has taken place. If you would like a different protocol set, we can do that for you.
What kind of personal information do you keep on file?
You will fill out a form that comes with the system. We keep medications, medical history, doctor information, hospital preference, and additional information that might be good to know in an emergency.
Does your system work with VoIP or cable phones?
YES, our advanced system is actually the FIRST in the country to work with VoIP or cable phones. It’s actually one of the questions we ask while taking your order. We will program the system to work with VoIP or cable phone before we send it out to you.
Do I have to have a “land line” phone for the service?
No, not at all. The cellular unit has all the features of the advanced unit, without requiring a "land line." It does, however, require reliable cell phone signal.
What about protection away from my home?
A Mobile GPS unit is available. This is a device designed for someone “on the go!”
How are services cancelled?
After the first month, you are free to cancel services at any time! The equipment must be returned to Around the Clock Medical Alarms to formally close out your account. If you need to cancel, please give us a call so that we can give you complete instructions on returning our equipment.